Quick Reference to Trees of Western Canada

Please verify your address before submitting your order. For rural addresses, use your PO Box.

To manually enter your address, input a placeholder (e.g., 123 Fake Street) to trigger the “enter address manually” option. For further assistance, call us at 403-889-4795, Mon-Fri, 9 AM – 5 PM.

Order Fulfillment:

• Allow 3-5 business days for order processing.
• Shipping via Canada Post; delivery times vary by location. Seed packet shipments via Lettermail are not tracked or insured.

Lettermail (Standard Shipping):

• 2 days for local mail
• 3 days within Alberta
• 4 days for national mail

Tracked Shipping (Canada Post Expedited, Xpresspost, Priority):

• 1-4 days for most locations
• Insurance up to $100

Live plants ship between May and September. Overwintered live plants may not ship until June 15. We will confirm shipping dates with you.

For orders over $100, we recommend tracked shipping to avoid loss. If you need insurance for your entire order, please contact us for a custom invoice.

For questions, email [email protected].

Seed Germination Support:

Need help with native seed germination? Click here.

Credit card fees are non-refundable except in cases of inventory errors or plant loss.

Seeds cannot be returned once shipped or picked up. A 25% restocking fee applies to orders that have already been filled.

Live plants:

• Refunds requested after 14 days from the order date are subject to a 25% restocking fee.
• Exchanges are allowed only if the order has not been filled.
• Refunds due to plant loss (e.g., winter kill) are exempt from fees.
• Once an order is filled, a 25% restocking fee applies to returns and exchanges, provided the plants can be restocked.
• If an order is not picked up on time and the plants can no longer be restocked, refunds and exchanges are not available.
• No returns or exchanges are accepted once live plants have been shipped or picked up, except in cases of damage. If your plants arrive damaged, please take photos and contact us immediately.